Online Delivery Information

Summary of David Jones Delivery Options

Delivery Option Delivery Timelines Shipping & Handling Fee
Click & Collect Order by 1pm for same day pick up after 4pm.
Complimentary
Gift Card only National delivery within 3-7 business days. Regional areas will take longer. $5.00
Standard Delivery National delivery within 3-7 business days. Regional areas will take longer.
$10.00*

*Free when you spend $100. Excludes Gift Cards, Flowers and Wine Club purchases. Complimentary when you use your David Jones American
Express or Storecard

National Express Delivery^† Order by 4pm Monday-Friday for next business day delivery in National Metropolitan areas. Regional areas will take longer.
$12.00
Sydney Same Day Evening Delivery by 6pm ^ Order by 1pm for same day delivery on business days within the Sydney Metropolitan area.
$15.00
Sydney Same Day Evening Delivery (6pm -9pm)^ Order by 4pm for same day delivery on business days within the Sydney Metropolitan area.
$15.00
Sydney Saturday Delivery by 6pm^ Order any day of the week until 1pm on day of delivery
$15.00
Standard Bulky Delivery Furniture, Beds and Large Appliances items are delivered direct from the vendor. A Representative will be in contact to organise a suitable delivery time. The delivery fee is calculated by the size and weight of the items, plus the delivery location. Delivery costs will be automatically calculated at Checkout.
Future Date & Time Select from the delivery dates and times available for Monday-Friday delivery. $12.00
Parcel Pick Up Collect your order from an Australia Post Office or Parcel Locker. The delivery charge will be applied according to the delivery method you nominate. Fees for selected delivery service still apply.

For information on Gift Registry purchases, please refer to our Gift Registry information.
# The nominee collecting an order containing dangerous goods must be over 18 years of age and show valid ID upon collection. Alcohol is not available for Click & Collect.
^ Products shipped directly from our vendors are ineligible for Sydney Same Day/Evening & Saturday or National Express Delivery.
† National Express may use airfreight and for this reason, dangerous and prohibited goods (including fragrances) are ineligible for this service

Click & Collect

Shop online and pick up your purchase from your favourite David Jones store. Simply order before midnight and your order will be ready instore for collection the following morning.

Please check the individual product page to determine if an item is eligible for Click & Collect.

Orders will be available for pickup from the Customer Service Centre instore. Please see your confirmation email for details of where to find the Customer Service Centre of the store you have nominated.

When collecting your order from your nominated store please make sure that you bring the following:

  • The Credit Card used to purchase
  • Valid photo ID and
  • Your order number

You can nominate someone else to pick up your order during the checkout process.

If you're sending someone else to pick up your order they need to bring:

  • Their own valid photo ID and
  • The order number

If you have nominated someone other than yourself to pick up the order we may require contact with you prior to releasing your order.

If you need to change your nominated person for collection, please contact the Online Customer Service Team on 1800 354 663 to arrange for this change to be made prior to collection.

Click & Collect orders will be kept for 30 days from the day you’ve placed your order. After 30 days your order will be cancelled and we will contact you to arrange a refund. Please allow sufficient time for the refund to show in your account.

For more queries on Click & Collect, please click here.

Standard Delivery

For deliveries nationwide, Standard Delivery is our most economical delivery option. Your parcel should reach you within 3-7 business days from our Fulfilment Centre in Sydney. Deliveries to regional areas may take longer.

NOTE: Only Standard Delivery or Standard Bulky Delivery is available for orders that are delivered direct from the Vendor.

Sydney Same Day/Evening

For deliveries within the Sydney Metropolitan area, place your order online before 4pm, select Sydney Same Day and your purchase will be fast-tracked so that your order arrives on the same day. 

  • Sydney Same Day - Order before 1pm Monday to Friday for delivery by 6pm
  • Sydney Same Day Evening - Order before 4pm Monday to Friday for delivery between 6pm-9pm
NOTE: The recipient, or anyone authorised to accept the goods on their behalf, must be present when the order is delivered via Sydney Same Day.

Please refer to the Courier Post information at http://auspost.com.au/parcels-mail/delivery-areas.html for an up-to-date list of Sydney Same Day service suburbs.

Sydney Saturday

  • Sydney Saturday - Order any day of the week until 1pm on the day of delivery
NOTE: The recipient, or anyone authorised to accept the goods on their behalf, must be present when the order is delivered via Sydney Same Day.

Please refer to the Courier Post information at http://auspost.com.au/parcels-mail/delivery-areas.html for an up-to-date list of Sydney Same Day service suburbs.

National Express Delivery

Place your order online before 4pm, Monday - Friday, select National Express Delivery and your purchase will be fast-tracked Australia wide making sure your order arrives at its destination on the next business day for metropolitan areas.

Deliveries to regional areas may take longer.

Please refer to the Express Post information at http://auspost.com.au/parcels-mail/delivery-areas.html for an up-to-date list of National Express Delivery service suburbs.

Standard Bulky Delivery

All large items, such as Whitegoods, Electricals, Furniture and Bedding will be shipped directly from the vendor. A representative will be in direct contact with you to confirm your order and arrange a suitable delivery time. Items requiring Standard Bulky Delivery can only be delivered to metropolitan areas.

NOTE: Only Standard Delivery or Standard Bulky Delivery is available for orders that are delivered direct from the vendor.

Future Date & time

For added convenience, select a delivery date and two-hour delivery window to receive your order.  Monday to Friday deliveries only.

Parcel Pick Up

Shop online and have your order delivered to an Australia Post Office or Parcel Locker.  You will be contacted by SMS and email once your order is available for collection. 

  • Parcel Lockers:
  • A reminder will be sent if your order has not been collected within 24 hours. If you do not collect your order from a locker within 2 days it will be moved to the nearest Australia Post Office for collection.

  • Post Office:
  • A reminder will be sent if your order has not been collected within 5 days of delivery.

NOTE: Parcel Pickup is not available for orders that are delivered direct from the vendor.

Unattended Delivery

You can nominate to have your order left unattended by providing instructions where we can leave your purchase in a secure location during checkout. Risk and title in the goods passes to the recipient upon delivery of the goods to your nominated Delivery Address.

Queries?

For queries regarding the delivery date for a specific address please contact the Online Customer Service Team on 1800 354 663.

Return Policy

Always shop with confidence at David Jones

Shopping with confidence – it’s what we know you want.

When you shop with David Jones, you enjoy confidence – the confidence of knowing that if you are not completely satisfied with your purchase, you can simply return it to any David Jones store (within the original country of purchase) and we will provide you with an exchange, refund or repair within the guidelines outlined below.

This policy applies to all purchases made from David Jones, online or instore.

Proof of Purchase

Please note that all returns, refunds, exchanges or repair requests must be accompanied by any of the following Proof of Purchase documents:

  • Original register receipt (no photocopies accepted)
  • Proof of Purchase (included with all online purchases and Click & Collect)
  • Original return/exchange receipt
  • David Jones Storecard statement
  • David Jones American Express Card statement
  • David Jones American Express Platinum Card statement

Change of mind

If you have changed your mind about your purchase, David Jones will be pleased to offer you a refund or exchange provided that:

  • You have produced satisfactory Proof of Purchase; and
  • The item is in a saleable condition (i.e. the original tags and labels are still attached, the item is in its original packaging (if any), and the item is unworn, unused and as sold); and
  • The item is not a Special Exception (see below):

If you are unable to provide satisfactory Proof of Purchase, David Jones may, in its absolute discretion, provide you with an exchange to the current value of the item, provided that:

  • The item is in a saleable condition (i.e. the original tags and labels are still attached, the item is in its original packaging (if any), and the item is unworn, unused and as sold); and
  • We can verify that the item was originally purchased from David Jones; and
  • The item is not a Special Exception (see below); and
  • Satisfactory Identification is presented at the time of the return. David Jones will accept:
    • A current Drivers Licence, including Learners permit with photograph
    • Proof of Age card that is approved by the Government with photograph and signature within the seal
    • Blind Citizens Card with photograph
    • Australian, New Zealand or International Passport
    • Police, Government or Armed Services sealed identification card with photograph and signature within the seal
    • Pension cards for aged, invalid widows, supporting parents and carers; or
    • David Jones American Express, David Jones American Express Platinum or David Jones Storecard with signature on the reverse as satisfactory identification

In the circumstance where you are unable to exchange an item, subject to authorisation from a David Jones Manager, David Jones may in its absolute discretion provide you with a David Jones Returns Card to the current value of the item.

Special Exceptions

30 Day Change of Mind Returns

Please choose carefully as we only offer exchange or refund for Change of Mind on the following items within 30 days of purchase. These Special Exceptions do not apply to any returns made in accordance with Consumer Guarantees (see below), or otherwise as required by law.

Designer Handbags from:

  • Alaia
  • Alexander McQueen
  • Alexander Wang
  • Aspinal
  • Balenciaga
  • Bally
  • Balmain
  • Bottega Veneta
  • Celine
  • Chloe
  • Christian Louboutin
  • Dior
  • Dolce & Gabbana
  • Fendi
  • Giorgio Armani
  • Jimmy Choo
  • Phillip Lim
  • Prada
  • Proenza Schouler
  • Red Valentino
  • Saint Laurent
  • See By Chloe
  • Stella Mccartney
  • Strathberry
  • Valentino

Designer Shoes from:

  • Alaia
  • Alexander McQueen
  • Alexander Wang
  • Aquazzura
  • Balenciaga
  • Bally
  • Balmain
  • Casadei
  • Charlotte Olympia
  • Chloe
  • Christian Louboutin
  • Dolce & Gabbana
  • Ferragamo
  • Gianvito Rossi
  • Giorgio Armani
  • Jimmy Choo
  • TODS
  • Mara & Mine
  • Nicholas Kirkwood
  • Oscar De La Renta
  • Philip Lim
  • Red Valentino
  • Saint Laurent
  • See By Chloe
  • Sophia Webster
  • Stella Mccartney
  • Valentino

No Returns for Change of Mind

Please choose carefully as we do not offer returns for Change of Mind on the following items. These Special Exceptions do not apply to any returns made in accordance with Consumer Guarantees (see below), or otherwise as required by law.

  • Gift Card and ePay vouchers David Jones Gift Cards
  • David Jones eGift Cards
  • e-pay recharge vouchers
  • Custom made and altered items
    • Furniture
    • Curtains, blinds and soft furnishings
    • Made-to-measure and altered garments
    • Personalised products
  • Personal care items 
    • Electric toothbrushes
    • Shavers hairbrushes
    • Manicure sets, foot spas
    • Hand held massagers
    • Circulation booster devices
  • Other merchandise 
    • Earrings for pierced ears
    • Pillows
    • Perishable food and hampers

          Consumer guarantees

          As a consumer, you are entitled to the benefit of statutory consumer guarantees in respect of items or services purchased from David Jones. If you believe an item or services is faulty, not of acceptable quality, does not match the description provided or is not fit for purpose, you may be entitled to a remedy under the Australian or New Zealand Consumer Law. However these consumer guarantees do not apply where the item was damaged due to abnormal use or misuse. Where you believe an item is faulty, it may be necessary for us to send the item to the manufacturer or their service agent for it to be assessed. In accordance with Australian or New Zealand Consumer Law, if the failure is minor, we may repair the item (or, at our discretion, we may replace the item or refund you) within a reasonable time. If the item or service has a major failure, you may reject it and seek a refund or replacement, or you may keep the item and seek compensation for any drop in the value. These consumer guarantees apply to items or services and may be impacted by the type and age and nature of the item.

          Gift Cards/Bonus Items/Bundled Items

          If you return an item that was sold with a bonus Gift Card or items included with purchase, all items and elements of any bundled purchase, must also be returned with the original purchase. If you do not return all of the bonus or bundles items or Gift Cards, the value of any such unreturned Gift Card, bonus or bundled item or utilised portion of any Gift Card will be deducted from any refund.

            Return Locations

            The quickest and easiest way to return a product, whether purchased online or instore is to go to any David Jones store (within the original country of purchase). 

            For products purchased online in Australia, you may also return the item by sending it to:

            ONLINE RETURNS
            David Jones Fulfilment Centre
            Dock 8, Corner of Derby & Stubbs Streets
            Silverwater NSW, 2128

            Please include your completed Return Slip on the back of your Proof of Purchase with your items. An Online Customer Relations Assistant will call you to process your return once the items have been received. David Jones will not reimburse postage costs for returned items unless the item is returned in accordance with Consumer Guarantees.

            Gift Registry Returns

            To return items purchased from a Gift Registry, an appointment must be made with a Gift Registry Consultant so that they can provide you with the information required to facilitate your return. To make an appointment please contact your original Gift Registry location. All Gift Registry returns will be managed in line with this Return Policy.

            Payment Method

            For all purchases made via Membership Rewards Points, PayPal and David Jones Gift Cards, we will provide a refund to a David Jones Returns Card that can be used instore and Online Davidjones.com.au.

            AfterPay returns will be processed as follows:

            • For items returned via the fulfilment centre, we will process the refund via AfterPay. Any future payments for that item and/or any instalments you have paid will be processed in accordance with Afterpay’s terms and conditions, available on the Afterpay website https://www.afterpay.com/en-AU/terms (Afterpay Terms)
            • For items returned in-store, a David Jones Returns Card will be issued (unless otherwise required under Australian Consumer Law). 
            • For customers that wish to return a product 120 days or more after the purchase date, we will provide any agreed refund onto a credit card or debit card issued in the name of the purchaser (with identification) or a David Jones Returns Card. In these circumstances, you will still remain liable to Afterpay for the full payment of the item, in accordance with the Afterpay Terms.

            For all other purchases, David Jones will refund using your original payment method, or, where appropriate and at David Jones’ sole discretion, on a David Jones Returns Card.